Frequently Asked Questions
Everything you need to know about shopping with Card Empire.
Are all your trading cards guaranteed to be authentic?
Yes, every card sold at Card Empire undergoes a multi-stage authentication process by our experts to ensure it is 100% genuine before being listed.
How do you package cards to prevent damage during shipping?
We take protection seriously. All single cards are shipped in a penny sleeve, inserted into a rigid top-loader or semi-rigid holder, and secured within a bubble mailer or reinforced box.
What is your return policy for sealed products?
Sealed products, such as booster boxes and elite trainer kits, can be returned within 14 days of delivery provided the original factory shrink wrap remains intact and untampered with.
Do you offer international shipping?
Currently, Card Empire ships to the United States, Canada, and the UK. Shipping rates and delivery times vary based on the destination and selected carrier.
How can I track my order?
Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.